Customer Support Specialist – Calls, Chats, Tickets

Job not on LinkedIn

🔥 0 minutes ago

🌐 Italy, France – Remote

🇮🇹 Italy – Remote 🇫🇷 France – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide inbound and outbound phone, ticket, and chat support for a cosmetic dental company • Walk customers through what to expect when their product arrives • Explain how to use the product and guide customers through next steps • Answer basic questions about the product and process • Reduce confusion or hesitation and help customers feel comfortable moving forward • Explain key product benefits clearly and approachably • Create a friendly, confident, and reassuring first impression • Accurately document call outcomes and flag issues or concerns for follow-up • Follow up on unsuccessful call attempts and reconnect with customers as needed • Provide support through phone, tickets, and chat

🎯 Requirements

• Advanced English proficiency (C1-C2) • Confident and empathetic phone presence • Ability to explain processes clearly and simply to first-time users • Customer-focused approach with a supportive and reassuring tone • Reliable and able to commit to a consistent schedule • Previous outbound calling or call center experience is a plus • Experience using CRM or call management systems • Comfortable handling upset or frustrated customers professionally • Strong attention to detail and ability to accurately document customer interactions • Self-schedule a minimum of 20 hours per week • Saturday availability is required • Dedicated laptop or desktop computer running Windows 11 or macOS Tahoe • Stable broadband internet connection with a minimum download speed of 40 Mbps • At least 8 GB of RAM • Ability to install required security software and a 2FA authentication app on a mobile device • Access to a webcam or smartphone capable of capturing clear photos • Quality headset with a noise-canceling microphone • Quiet, dedicated workspace suitable for phone-based customer support • Chromebook is not sufficient for ModSquad projects

🏖️ Benefits

• Self-schedule your own hours • Work remotely • Pick your projects • Opportunities to work with leading global brands • Access to projects supporting over 50 languages in more than 90 countries