Fan Support Specialist – Phone & Ticket Support

Job not on LinkedIn

🔥 0 minutes ago

🌐 Nigeria, Colombia, +3 more countries – Remote

🇳🇬 Nigeria – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Respond to fan inquiries via phone and email • Diagnose and resolve technical issues related to ticket purchases, account management, and event information • Help customers navigate the ticketing platform, understand ticketing policies, and use platform features • Gather customer feedback and relay it to relevant teams • Maintain accurate customer interaction and issue records in the support system • Collaborate with team leads, technical support, sales, and event organizers • Manage the Fan Support call and case center as needed • Escalate customer needs to technical support staff and communicate case details to customers and management • Improve support processes and develop efficient methods for handling issues • Educate customers about the company’s ticketing platform • Keep customer database fields current • Work on short-term projects supporting new products • Perform other assigned duties and special projects

🎯 Requirements

• Customer-focused and able to communicate clearly with a wide range of users • Comfortable troubleshooting technology • Weekend and holiday availability • Must have availability Thursdays and Fridays 12pm–5pm PST • Commitment of 8 hours per week • Dedicated laptop or desktop computer running at least Windows 11 or macOS Sequoia/Tahoe • Wired internet connection • Minimum 8 GB RAM; 16 GB recommended • Minimum 40 Mbps download speed • Willingness to install ModSquad’s security software and 2FA app • Access to a webcam or smartphone • Quiet, secure, dedicated workspace • Willingness to learn new technologies and coach customers in their use

🏖️ Benefits

• Remote work • Set your own schedule • Pick your projects • Work with major global brands • Equal Opportunity Employer