Gaming Support, T2 Ticket CS – Japanese Language

🔥 18 hours ago

🇯🇵 Japan – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

✨ Japanese

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide Tier 2, ticket-only customer support for multiple games and services • Attend client meetings • Document bugs in issue-tracking software • Perform in-game testing • Conduct support exclusively through Zendesk • Follow extensive documentation and complex workflows • Provide translation services when required • Resolve technical issues • Communicate quickly and professionally with the client via Slack • Review and accurately interpret customer-provided information • Research changing information independently and solve customer issues

🎯 Requirements

• Primary Japanese speaker • Fluent English proficiency • Strong customer support skills • Gamer with interest in pop culture • Ability to provide thorough, white-glove customer support • Exceptional attention to detail • Ability to accurately review and interpret customer-provided information • Ability to stay current with frequently changing information • Initiative, independent research skills, and strong problem-solving ability • Exceptional grammar, punctuation, and spelling • Zendesk and Slack experience are a bonus • T2 CS experience preferred • Availability for a 24/7 schedule, including holidays and weekends as needed • Ability to work remotely from Japan; the posting excludes individuals residing in California, Colorado, New York, and Washington

🏖️ Benefits

• Part-time commitment of 30 hours/week • Flexible schedule across the week • Remote work • Opportunities to work with global gaming, media, and toy brands • Work on customer support, content moderation, trust and safety, community management, and social media services projects • Equal Opportunity Employer