ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Health & Wellness Customer Support – E-commerce
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Provide customer support through inbound phone calls and support tickets • Respond to inquiries about products, orders, and shipping • Navigate multiple systems to research and resolve customer issues • Escalate complex cases to appropriate internal teams • Maintain accurate documentation of customer interactions • Deliver empathetic, professional, solution-oriented support while meeting quality expectations
🎯 Requirements
• Excellent written and verbal English communication skills • Experience using Zendesk and Aircall • Strong attention to detail • Ability to manage phone calls and support tickets simultaneously • Excellent grammar and professional writing skills • Strong problem-solving and research abilities • Comfortable working in a fast-paced e-commerce environment • Ability to communicate professionally with internal stakeholders and clients when necessary • Availability for a minimum commitment of 10 hours per week • Dedicated laptop or desktop computer running at least Windows 11 or macOS Sequoia/Tahoe • Wired internet connection • Minimum 16 GB RAM recommended • Minimum 40 Mbps download speed • Willingness to install ModSquad’s security software and 2FA app • Access to a webcam or smartphone • Quiet, secure, dedicated workspace
🏖️ Benefits
• Remote work • Set your own schedule • Pick your projects • Opportunity to work with major global brands • Work alongside great people
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