Solutions Architect

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🔥 0 minutes ago

🏈 Alabama, Mississippi, +1 more states – Remote

🏈 Alabama – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Lead the design of complex, multi-system solutions • Partner with the sales team on technically complex opportunities • Set standards for how the Solutions Engineering team approaches implementation • Provide architectural guidance to Solutions Engineers and Specialists • Design AI and agentic workflow architectures for clients • Research and evaluate new platform capabilities, integration approaches, and AI tooling • Create architectural documentation, decision frameworks, and design patterns • Serve as a subject matter expert on system design and implementation best practices

🎯 Requirements

• 5+ years in solution design, system architecture, or technical consulting • Deep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai) • Meaningful experience designing AI-powered systems • Fluency with APIs, JSON, and integration architecture • Strong pre-sales instincts • An ability to mentor and elevate teammates • Communication skills that match your technical depth • Deep understanding of how AI can improve business processes and CX environments

🏖️ Benefits

• Competitive benefits • Remote work options