Internal Customer Service Representative – Driving Operations

🕒 November 19, 2025

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MOIA Operations Germany GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🚗 Transport

🤖 Artificial Intelligence

🤝 B2B

Transport • Artificial Intelligence • B2B

MOIA Operations Germany GmbH is a Volkswagen-backed mobility technology company that develops and operates on-demand ridepooling and autonomous mobility services for cities. It provides turnkey autonomous vehicles, software platforms, and mobility consulting to integrate with public transport networks, aiming to improve urban accessibility, sustainability, and efficiency. MOIA runs passenger-facing ridepooling and ridehailing services while also offering B2B solutions and self-driving technology for city operators.

📋 Description

• You monitor our vehicles and service area from our operations control center to ensure high vehicle availability • You staff the driver hotline and handle our employees’ issues or forward requests to the appropriate contacts • You are the first point of contact for drivers regarding our digital product as well as vehicles and charging infrastructure • You support exciting small projects

🎯 Requirements

• You monitor our vehicles and service area from our operations control center to ensure high vehicle availability • You staff the driver hotline and handle our employees’ issues or forward requests to the appropriate contacts • You are the first point of contact for drivers regarding our digital product as well as vehicles and charging infrastructure • You support exciting small projects • Ideally, you have already gained initial experience in customer support, a call center, telephony, or a related area • You enjoy talking on the phone and handling email correspondence • You remain calm even in busy moments • You demonstrate strong communication skills and enjoy competent, versatile problem solving • You are characterized by precise, accurate work • Learning-by-doing is your preferred onboarding approach • You are comfortable using a PC • You have good written and spoken German skills • You are willing to work shifts: Mon–Sun, early, late and night shifts, including public holidays

🏖️ Benefits

• A permanent employment contract • 30 days of vacation for full-time employees • 1 day of remote work per week (after completion of the probationary period) • Tax-free shift allowances (+25% for night shifts, +50% on Sundays, +100% on public holidays) • Monthly subsidy towards Urban Sports Club membership and the HVV Deutschlandticket • Discounts for MOIA rides and the option to take a sabbatical • Drinks provided (water and coffee) at the HUB • Attractive working atmosphere in a dynamic team with an informal, first-name culture and flat hierarchy • Numerous opportunities to contribute and grow within a growing company • Modernized workplace with good public transport connections