Requirements Analyst – Salesforce, Mid-level

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Requirements Elicitation and Analysis: Lead workshops to gather business requirements and translate them into functional specifications and user stories; • Process Mapping and Optimization: Document current (As-Is) and future (To-Be) processes, identifying opportunities for improvement and efficiency gains; • Solution Design and Configuration: Translate business needs into technical specifications and configure Salesforce components such as workflows, validation rules and dashboards; • User Acceptance Testing (UAT): Plan and execute UAT to ensure developed solutions meet business requirements; • Documentation and Training: Create detailed system documentation and provide training for end users; • Other routine duties as required.

🎯 Requirements

• Salesforce Knowledge: Deep understanding of Sales Cloud, Service Cloud and declarative customizations; • Analytical Skills: Strong problem-solving and critical thinking skills to analyze workflows and identify gaps; • Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders; • Methodologies: Experience with Agile/Scrum, creating user stories and documenting workflows; • Technical Proficiency: Experience with tools such as Jira, Confluence and CRM integrations; • Required: Salesforce App Builder certification; • Required: Bachelor’s degree in an exact sciences field, or a bachelor’s degree in any field combined with a postgraduate program (specialization, master’s or doctoral) of 360 hours in Information Technology; • Preferred: Salesforce Administrator certification; • Salesforce Sales Cloud Consultant certification; • Salesforce Service Cloud Consultant certification; • Language: Advanced spoken English (there will be an interview stage in English).

🏖️ Benefits

• Medical insurance for employees and dependents with national coverage (Bradesco or Unimed); • Dental insurance with national coverage; • Meal allowance or grocery allowance (employee's choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass access for employees and dependents; • Employee Assistance Program (EAP) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Assistance (24/7); • Discounts and special rates with partner universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and preferential rates with Itaú and Bradesco banks; • Payroll-deductible loan options with salary deductions; • Reimbursement program for certain external certifications; • Training: TCS provides training and development platforms (remote and in-person) covering soft skills, technologies and domains across more than 15,000 topics; • Long-service awards: TCS recognizes employees' commitment and loyalty (awards at 3, 5 and 10 years, and every 5 years thereafter); • Employee referral bonus for successful hires; • TCS Fit4Life — program encouraging physical exercise with online functional training sessions; • International opportunities: Depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America); • And others.