Analyst, Service Operations – Delivery

🔥 7 minutes ago

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Logo of Mondelēz International

Mondelēz International

10,000+ employees

Founded 2012

👥 B2C

🛒 Retail

B2C • Retail • Food

Mondelēz International is a global leader in the snacking industry, well-known for its iconic brands like Cadbury, Oreo, and Toblerone. The company is involved in producing and marketing a wide range of chocolate, biscuits, candy, and other snacks, which are available to consumers across the world. Mondelēz is committed to corporate governance, sustainability, and making a positive impact on communities through initiatives in diverse areas like environmental sustainability and diversity, equity, and inclusion. The company operates in various sectors, including manufacturing, marketing, and supply chain management, and has a significant presence in multiple countries.

📋 Description

• Be responsible for the day-to-day administration and operation support for processes in your area of responsibility • Deliver them within agreed to deadlines and ensure service quality is maintained • Ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations • Work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance • Deal with access requests/issues and identify and act on continuous improvement opportunities

🎯 Requirements

• Experience in your specific area of responsibility • Experience in administration with a strong customer service orientation • Computer literate with excellent skills in Microsoft Office, especially in Excel • Experience working to deadlines with strong prioritization skills • Meticulous attention to detail • Exceptional Accounts Payable Subject Matter Expertise • In-depth transaction level SAP knowledge • Handling Accounts Payable exceptions & query management • BPO Operations experience to work with service provider and to improve customer experience • Monitoring Service provider KPI

🏖️ Benefits

• No Relocation support available

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