Solutions Engineer – North Asia

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Moneythor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💳 Fintech

🏦 Banking

🤖 Artificial Intelligence

💰 Private Equity Round on 2021-01

Fintech • Banking • Artificial Intelligence

Moneythor is a technology provider that enhances banking through advanced AI solutions. The company specializes in personalizing financial experiences, enabling deeper customer engagement and proactive management of finances. By integrating data-driven insights and personalized features into banking applications, Moneythor empowers financial institutions to deliver tailored services that not only manage funds but also support the lifestyle goals of their customers.

📋 Description

• Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision. • Provide assistance to our digital banking clients and address their ongoing technical & functional questions. • Act as technical go-to person for our customer success organization. • Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations. • Play an evangelist role with our clients on the existing and/or new features of the solution. • Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability. • Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery. • Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities. • Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team. • Use a case tracking system to manage information, questions and answers for every client-driven request. • Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members. • Maintain expert professional knowledge about the market and developments in the digital banking industry. • Respond to service disruptions/incidents as part of our internal incident procedures. • Ensure accurate and timely completion of all projects and requests.

🎯 Requirements

• 5+ years of experience working in a CSM/Solution Engineer role, or as a client-facing technical and business analyst with involvement in project implementation, pre-sales and support activities. • Hands-on technical experience with JavaScript, HTML, Java, SQL, Web and database technologies. • Excellent written and oral communication skills. • Ability to work on multiple client accounts in autonomy with little or no management oversight.

🏖️ Benefits

• Remote work option