CRM Executive

Job not on LinkedIn

🔥 6 hours ago

🇿🇦 South Africa – Remote

💵 R40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Logo of Montu

Montu

501 - 1000 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

👥 B2C

💰 $3.5M Equity Crowdfunding - Montu Group on 2021-11

Healthcare • Pharmaceuticals • B2C

Montu is a UK-based medical cannabis company focused on making cannabis accessible, reliable, and integrated into modern healthcare. The company operates an integrated ecosystem (including pharmacy, appointment booking, and medication purchase) that streamlines the patient experience and establishes standards in cannabis care within the UK. Montu supports the medical community by educating on therapeutic applications, monitoring regulatory and research developments, and aims to ensure patients receive high-quality cannabis therapy over the long term.

📋 Description

• Build, schedule and QA email and SMS campaigns across clinic and pharmacy • Drive impact through timely, personalised messaging supporting patient outcomes and revenue goals • Refresh content for recurring BAU campaigns with the wider marketing team • Update copy and content across Braze canvases, campaigns and patient journeys • Work with the creative team to introduce new designs into templates while maintaining consistent branding and formatting • Lead A/B tests and help set up and track results • Assist with suppression and exclusion logic across initiatives • Perform basic troubleshooting and investigation, collaborating with Patient Support, Governance and Engineering to resolve issues • Support the CRM team on strategic and testing initiatives and new projects

🎯 Requirements

• 3–4 years of experience in CRM or email marketing • Hands-on experience with a CRM or customer engagement platform; Braze is advantageous • Strong attention to detail and careful checking before launch • Good eye for strong copy and understanding of clear, effective email and SMS messaging • Comfortable reading campaign performance and identifying what works • Strong organisational and time management skills • Strong email design skills and confidence building and editing templates • Ability to work independently or with a team to meet deadlines • Strong communication skills • Basic HTML/CSS or Liquid understanding or experience is advantageous but not essential • Experience working in a healthcare or regulated environment is advantageous but not essential • Must be authorised to work in South Africa

🏖️ Benefits

• Medical insurance paid for by the company through KaeloHealth • Paid maternity leave for female employees (3 months at 100% salary) • Annual leave of 20 days plus one additional day per year up to 25 days • Provident Fund with Momentum; employee contribution of minimum 6% per month

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