Mosaic Pharmacy Service
51 - 200 employees
Mosaic partners with health plans, health systems, and physicians to deliver outstanding pharmacy care to medically complex and vulnerable patients.
Pharmacy Onboarding Enrollment Coordinator
🕒 May 15
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Mosaic Pharmacy Service
51 - 200 employees
Mosaic partners with health plans, health systems, and physicians to deliver outstanding pharmacy care to medically complex and vulnerable patients.
📋 Description
• Serve as the first point of contact for new patients via phone or video • Conduct comprehensive medication history interviews and reconcile prescriptions • Educate patients on Mosaic’s pharmacy services and benefits • Synchronize medication regimens and schedule initial medication shipment • Contact previous pharmacies to coordinate prescription transfers • Collaborate with prescribers to obtain new prescriptions • Address patient inquiries regarding insurance, costs, and coverage • Support claims processing and resolve third-party billing issues • Accurately enter prescription details into the pharmacy system to ensure precise and timely medication fulfillment • Thoroughly and accurately document patient information in our pharmacy management system • Serve as point-of-contact for new patients
🎯 Requirements
• Licensed technician in good standing in the state of Virginia • 3+ years of experience in healthcare or pharmacy settings with patient interaction (home health, hospital, primary/specialty care, pharmacy) • Exceptional communication skills, including empathetic listening and clear verbal/written expression • High attention to detail and strong organizational abilities • Adaptability in a fast-paced, evolving environment • Proficiency with pharmacy software and general computer applications • Preferred 1-2 years of experience in a call center environment • Experience collecting medication histories strongly preferred
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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