Account Support Analyst

🔥 12 hours ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Serve as the primary point of contact for Order Management for Enterprise and Strategic Account Managers • Provide direct support to Account Managers and customers for Order Management-related inquiries • Address and resolve customer issues related to orders and shipments • Manage cable orders, open shipment queries, and replacements • Act as the directly responsible individual for customer RMA requests, including serial numbers, replacements, and account-level device count alignment • Assist Account Managers with quoting and CPQ (Configure, Price, Quote) • Accurately capture cable details and additional customer requests in quotes and orders • Collaborate with Finance, Fulfillment, and Customer Support to coordinate the end-to-end order process • Identify and resolve potential quote-to-cash issues to prevent delays and improve efficiency • Maintain customer and order information in CRM systems such as Salesforce and Zuora • Create sales orders, process churn, and perform account reconciliations as needed

🎯 Requirements

• Strong understanding of the quote-to-cash process and customer delivery lifecycles • Excellent verbal and written communication skills • Ability to liaise with Account Managers, leadership, and external customers • Meticulous organization and attention to detail, especially when handling high volumes of work • Ability to proactively identify root causes and find creative, effective solutions • Ability to thrive in a fast-paced, high-volume environment and manage multiple priorities simultaneously • Proficiency with CRM systems, preferably Salesforce • Familiarity with G-Sheet, Zuora, Salesloft, Snowflake, and Retool • 4+ years of prior experience in a customer-facing operations or similar support-focused role is a plus • Proactive, organized working style and ability to follow up on process execution • Ability to multitask and maintain data hygiene for quickly retrieving data for customer queries • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Employees must be authorized to receive access to Motive products and technology

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices