Implementation Specialist, Spanish

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Serve as the primary point of contact for new SMB customers during their implementation phase • Guide new customers through initial hardware/software setup and system training to ensure timely and successful onboarding and product adoption • Monitor customer progress and activities to ensure adoption and timely activation • Collaborate with support, engineering, sales, and product management to resolve complex issues and improve customer experience • Handle a large volume of phone conversations and email inquiries • Build customer loyalty by delivering exceptional customer service

🎯 Requirements

• 2+ years of prior experience in a customer-facing role, such as sales and/or support • Salesforce proficiency and ability to use data to inform engagement plans • Clear understanding of customer and Motive success metrics • Effective listening and problem-solving skills • Excellent written and verbal communication and presentation skills • Proven ability to manage multiple responsibilities with high attention to detail and professionalism • Ability to build and maintain relationships with clients and key personnel • Strong business background including project management, account management, problem-solving, business planning, and analytical skills • Documentation, data analysis, reporting, SQL, and Salesforce experience are a plus • Receptiveness to feedback, willingness to learn, and commitment to continuous improvement • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity workplace welcoming people of different backgrounds, experiences, abilities, and perspectives • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices