Technical Support Engineer

🕒 July 15

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Manage, track, diagnose, and troubleshoot Technical Support cases • Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn • Use engineering tools to modify user and vehicle data to resolve support issues • Analyze data with Grafana, DataDog, Redash, AWS CloudWatch, and Pendo to assess issue impact and prevalence • Identify and apply required changes in data, hardware, or processes with minimal user disruption • Determine root causes of errors and bugs and report them to Technical Leads • Deliver high-quality, timely, well-documented resolutions and an excellent customer experience • Maintain in-depth knowledge of Motive products, including the Front End Dashboard and Backend Console • Build customer relationships through phone, chat, and email communication • Write knowledge-base articles and provide constructive feedback to support team members • Train, educate, assist, guide, and mentor employees within Support and across the company • Identify and alert stakeholders to larger issues and trends and assess their scope before working with the Technical Lead

🎯 Requirements

• 0-2 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles • Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience • Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0 • Intermediate-level expertise in any programming language, such as Python, C++, C#, or Ruby • Familiarity with the software development process and tools for SaaS-based products • Proficient technical skills for analyzing crucial data points and performing in-depth root cause analysis • Familiarity with hardware and firmware-level troubleshooting • Ability to share knowledge and mentor technical support engineers • Excellent written and verbal communication skills • Flexibility to participate in an on-call rotation • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices • Equal opportunity workplace and inclusive workplace commitment