Support Account Manager

🔥 3 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Act as the primary support point of contact for assigned customer accounts • Own and drive end-to-end case management with clear ownership, next steps, and continuous progress • Monitor open, pending, and recently closed cases to maintain visibility into account health • Identify and follow up on aging, stalled, and high-priority cases • Coordinate with Technical Support Specialists and Technical Support Engineers to track progress and unblock issues • Participate in and help manage escalations • Maintain accurate case documentation, updates, and closure quality • Communicate with customers via email and meetings, providing updates and setting expectations • Partner with Account Managers, Technical Account Managers, and cross-functional teams • Join customer calls and escalation bridges • Audit closed cases for accuracy, completeness, and resolution quality • Identify trends, risks, and recurring account issues • Lead proactive outreach campaigns on known issues • Align Support, Engineering, and Account Management teams • Improve support processes and the overall customer experience

🎯 Requirements

• At least one year experience in Technical Support, Customer Support, Account Management, or a similar customer-facing operations role in a fast-paced environment • Strong understanding of technology and ability to interpret technical issues at a functional level • Excellent written and verbal communication skills, including explaining technical concepts to technical and non-technical audiences • Strong organizational and multitasking skills managing multiple accounts, competing priorities, and time-sensitive escalations • Demonstrated customer focus, ownership, and accountability • Strong analytical and problem-solving ability, including pattern identification, risk assessment, and effective escalation • Comfort working with Salesforce, Jira, Slack, Redash, and spreadsheets • Ability to collaborate across Support, Sales, Engineering, and Product teams • Troubleshooting mindset, including gathering details, identifying patterns, isolating issues, and driving structured next steps • Strong case management discipline, including timely follow-up, accurate documentation, SLA and SOP awareness, and customer-facing communication • Ability to remain calm under pressure and manage escalations professionally • Ability to learn new products, support workflows, and technical concepts quickly • Rotational shift flexibility • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices