Support Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Act as the primary support point of contact for assigned customer accounts • Own and drive end-to-end case management • Monitor open, pending, and recently closed cases to maintain account-health visibility • Identify and follow up on aging, stalled, and high-priority cases • Coordinate with Technical Support Specialists and Technical Support Engineers to track progress and unblock issues • Participate in and help manage escalations • Maintain accurate case documentation, updates, and closure quality • Communicate directly with customers via email and meetings • Partner with Account Managers, Technical Account Managers, and cross-functional teams • Join customer calls and escalation bridges to drive resolution • Audit closed cases for accuracy, completeness, and resolution quality • Identify account trends, risks, and recurring issues • Lead proactive outreach campaigns on known issues • Align Support, Engineering, and Account Management teams • Improve support processes and the overall customer experience

🎯 Requirements

• At least one year of experience in Technical Support, Customer Support, Account Management, or a similar customer-facing operations role in a fast-paced environment • Strong understanding of technology and ability to interpret technical issues at a functional level • Excellent written and verbal communication skills • Strong organizational and multitasking skills • Demonstrated customer focus, ownership, and accountability • Strong analytical and problem-solving ability • Experience using support systems and business tools such as Salesforce, Jira, Slack, Redash, and spreadsheets • Ability to collaborate with Support, Sales, Engineering, and Product teams • Troubleshooting mindset, including gathering details, identifying patterns, isolating issues, and driving structured next steps • Strong case management discipline, including timely follow-up, accurate documentation, SLA and SOP awareness, and customer-facing communication • Ability to manage escalations professionally and resolve high-impact customer issues • Ability to learn new products, support workflows, and technical concepts quickly • Rotational shift flexibility • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Some interviews or new-hire training sessions may be held in person at one of Motive’s global offices