Field Engineer – Emergency Call Handling

🕒 May 21

🐊 Florida, New Hampshire, +3 more states – Remote

🐊 Florida – Remote 🗻 New Hampshire – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Remote position and candidates can be located anywhere in the US. • The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. • Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications. • Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments. • Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment. • Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project. • Ensures that installation/quality issues are resolved in a timely and efficient manner. • Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

🎯 Requirements

• High School diploma, or G.E.D. or Associates, and Bachelor's degree. • Legal authorization to work in the U.S. indefinitely is required. • 3+ years of experience in the deployment or Integration of complex IP products and systems. • Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments). • Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory). • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred. • Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!