Field Engineer – Emergency Call Handling

🕒 June 25

⛰️ Colorado, Iowa, +3 more states – Remote

⛰️ Colorado – Remote 🌾 Iowa – Remote 🦬 Montana – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications. • Performs site verification testing prior to cutting a site into a production environment. • Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments. • Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment. • Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project. • Ensures that installation/quality issues are resolved in a timely and efficient manner. • Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades. • Participates in pre-contract oral presentations and customer negotiations as required. • Maintains subject matter expert skills in emerging cloud-native public safety technologies.

🎯 Requirements

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology • 3+ plus years of deployment and integration of complex IP products and systems • Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments) • Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory) • Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus. • CompTIA Network+ AND Security+ • Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+ • Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016 • Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2 • Workstation Operating Systems, specifically Windows 7 & 10 • Linux • Network Switches, preferably with Cisco IOS • Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate • Server hardware / Workstation hardware • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!