Senior Customer Success Manager, NE, ND, IL, IN, MO, PA

🕒 May 15

🌾 Nebraska, North Dakota, +2 more states – Remote

🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $80k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. • Success of this role is defined by the customer deriving continuous value from RapidDeploy products and working with key executives to plan for a successful, long-term and fruitful relationship. • CSMs will also be responsible for tracking and securing customer renewals as part of long-term customer relationship management activities. • In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.

🎯 Requirements

• 5+ years of experience in a Customer Success, Account Management, customer-facing role, or leadership in public safety environments • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people’s lives and ideally some exposure or personal interest in emergency services and Public Safety • Working knowledge of Customer Success KPIs and metrics • Experience with Salesforce.com, HubSpot, and/or Gainsight • Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams • Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave