Mplus
10,000+ employees
đ¤ Artificial Intelligence
đ¤ B2B
đ˘ Enterprise
đ° $66M Post IPO equity on 2023-12
Artificial Intelligence ⢠B2B ⢠Enterprise
Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their âExperience Intelligenceâ platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.
German-Speaking Customer Service Representative
Job not on LinkedIn
đĽ 19 minutes ago
đšđˇ Turkey â Remote
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
đť Ghost score 15%
đŁď¸đŠđŞ German Required
Where this job comes from
Posted on Mplus's careers page, not through a job board
First seen by Remote Rocketship 19 minutes ago
Still open on Mplus's site. Checked 6 minutes ago.
Mplus
10,000+ employees
đ¤ Artificial Intelligence
đ¤ B2B
đ˘ Enterprise
đ° $66M Post IPO equity on 2023-12
Artificial Intelligence ⢠B2B ⢠Enterprise
Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their âExperience Intelligenceâ platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.
đ Description
⢠Handle customer inquiries via email and telephone. ⢠Resolve customer issues and complaints. ⢠Provide advice and support regarding product or service inquiries. ⢠Document customer interactions in the CRM system. ⢠Work closely with other departments to ensure an optimal customer experience.
đŻ Requirements
⢠Excellent spoken and written German. ⢠Previous customer service experience is an advantage. ⢠Good knowledge of standard Microsoft Office applications. ⢠Strong communication skills and a friendly manner. ⢠Independent, solution-oriented approach to work. ⢠Strong customer-service orientation and empathy when dealing with customers.
đď¸ Benefits
⢠Comprehensive onboarding and ongoing support. ⢠Exciting and varied responsibilities. ⢠Attractive compensation package. ⢠Meal allowance. ⢠Statutory social security coverage. ⢠Private health insurance from the first day of training. ⢠Career advancement opportunities. ⢠100% remote work options.
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