Team Manager Outbound, m/f/d

🕒 January 21

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• Lead and manage a sales & customer service team on-site in Braunschweig (both operational and disciplinary responsibilities) • Manage and organize daily operations in close coordination with Workforce Management (WFM) • Plan, motivate and develop team members • Conduct regular feedback and development meetings • Monitor and ensure compliance with KPIs, targets and quality standards • Monitor productivity, utilization and absence rates

🎯 Requirements

• Excellent communication skills • Ideally completed commercial, technical, or comparable vocational training • Willingness to independently and continuously learn new subject areas • High self-motivation, stress resilience and flexibility • Strong interpersonal skills • Good reflective and analytical skills • Proficient computer skills, including MS Office

🏖️ Benefits

• Relevant professional experience • Operational and disciplinary leadership of a sales & customer service team • Employee development and training • Regular feedback and development discussions • Adherence to KPIs, targets and quality standards • Monitoring of productivity, utilization and absence rates