MRO
1001 - 5000 employees
🏥 Healthcare
☁️ SaaS
⚕️ Healthcare Insurance
💰 Series unknown on 2019-11
Healthcare • SaaS • Healthcare Insurance
MRO is an enterprise healthcare technology company that provides a Clinical Data Exchange Platform (CDXP) and modular software services to hospitals, health systems, payers, ambulatory practices, and clinical data requesters. It enables secure, compliant, and interoperable exchange, curation, normalization, enrichment, and release of clinical data — from discrete elements to full medical records — and offers solutions for clinical exchange, clinical intelligence, compliance workflows, and quality reporting. MRO positions itself as a B2B SaaS provider that reduces administrative burden on providers while accelerating patient data exchange and insights for improved care delivery and financial outcomes.
Service Desk Analyst
Job not on LinkedIn
🔥 15 hours ago
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MRO
1001 - 5000 employees
🏥 Healthcare
☁️ SaaS
⚕️ Healthcare Insurance
💰 Series unknown on 2019-11
Healthcare • SaaS • Healthcare Insurance
MRO is an enterprise healthcare technology company that provides a Clinical Data Exchange Platform (CDXP) and modular software services to hospitals, health systems, payers, ambulatory practices, and clinical data requesters. It enables secure, compliant, and interoperable exchange, curation, normalization, enrichment, and release of clinical data — from discrete elements to full medical records — and offers solutions for clinical exchange, clinical intelligence, compliance workflows, and quality reporting. MRO positions itself as a B2B SaaS provider that reduces administrative burden on providers while accelerating patient data exchange and insights for improved care delivery and financial outcomes.
📋 Description
• Provide 1:1 remote support to users during scheduled migration sessions • Follow a step-by-step migration process using a proprietary tool • Use Microsoft Bookings to manage user appointment scheduling and maintain an efficient workflow • Offer live migration support via phone using provided US outbound calling solutions, Microsoft Teams or Genesys • Perform basic troubleshooting and escalate issues as needed • Log activity, migration status, and issues via Jira Service Management (JSM) • Assist in tracking and reporting daily migration progress • Collaborate with other technicians and the project lead to improve efficiency and user experience
🎯 Requirements
• Training will be provided for the proprietary migration tool • Basic troubleshooting and escalation skills • Ability to use Microsoft Bookings for appointment scheduling • Ability to provide phone support using Microsoft Teams or Genesys • Ability to log activity and issues in Jira Service Management (JSM)
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