Associate Director, Customer Manager

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🕒 May 22

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Logo of MSD

MSD

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts. • Serves as internal-facing counterpart to NAD to drive activities such as: Implementation and negotiation of contracting initiatives, Evaluation/review of account performance and segment trends to optimize net sales for company products • Balance improved customer performance with our company's business objectives • Identification and execution of contracting opportunities that meet profitability and access objectives • Engagement with our company's Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectives • Partners with NAD on development and implementation of Customer Account Plans. • Establishes and maintains meaningful relationships with contract decision makers inclusive of internal and external stakeholders.

🎯 Requirements

• Bachelor's degree (BS/BA) or equivalent • Minimum of 5 years’ experience in the pharmaceutical/healthcare industry • Direct account management, customer contracting and financial analysis, customer marketing, and/or pharmaceutical supply chain experience. • Demonstrated ability to negotiate, execute, and implement contracts • Demonstrated ability to deliver on key initiatives and meet deadlines • Demonstrated ability to prioritize and work effectively in a fast-paced, dynamic environment • Demonstrated ability in strategic, relational, business-minded, analytical, and operational capabilities

🏖️ Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family) • retirement benefits, including 401(k) • paid holidays • vacation • compassionate and sick days

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