Dealer Support Analyst

🕒 May 9

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Understand components of the PASE program (guidelines, components and calculations). • Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question. • Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments. • Ask probing questions to understand the situation and answer and/or direct appropriately. • Perform cursory investigation to identify and resolve questions & potential issues. • Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client. • Recognize and record suspicious activity related to PASE. • Work with the RIM Help Desk regarding RIM Compliance.

🎯 Requirements

• Clear, Professional Written and Oral Communication Skills • Demonstrate empathy and understanding when interfacing with the dealers • Detail orientated and ability to focus on repetitive issues/concerns • Proficient computer skills • Proficient at Microsoft Office (Word, Excel, Power Point) • Phone Skills • Listening Skills • Problem Solving Skills • Multitasking Skills • Customer Focus • Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe • Professionalism • Patience • Demonstrated Leadership Skills

🏖️ Benefits

• Employees can work remotely