AI Workflow Automation, Business Systems Specialist

🕒 September 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 32%

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Build, test, deploy, document and maintain business workflow automations using Make.com, Microsoft Power Automate, n8n, Zapier or comparable platforms • Translate Chromcraft SOPs and management requirements into automated processes • Integrate approved AI tools into business workflows • Build internal AI agents and assistants for repetitive tasks, research, routing, summarization, reporting and internal decision support • Design workflows with human-approval checkpoints for sensitive actions • Test for data-quality issues, exceptions, AI hallucinations, failed steps, duplicated actions and operational risks • Create documentation for every production workflow • Maintain and improve workflows as business requirements change • Work with technical specialists when complex ERP/API development is required • Participate in Zendesk implementation and ongoing administration • Configure and maintain knowledge-base content, macros, triggers, routing rules, automations, forms and AI-assisted customer-service workflows • Implement, test and improve Zendesk AI / AI-agent functionality • Test AI responses for accuracy, escalation logic, warranty/product information, order-related requests and brand tone • Determine which customer questions require knowledge-base answers, live ERP/Shopify data or human escalation • Coordinate with Zendesk, NEXT and other external technical resources on API or advanced integration work • Own ongoing Zendesk workflow maintenance and improvement • Build AI-assisted workflows across Microsoft 365 for reporting, approvals, notifications, document handling and recurring summaries • Automate exception alerts, data review, document preparation and repetitive office processes • Standardize internal workflows and reduce manual work while preserving management visibility and approval • Coordinate with Amazon/Walmart agencies and marketplace specialists • Assist with approved Amazon Seller Central and/or Walmart Seller Center listing/content updates, QA, troubleshooting and data preparation • Verify agency-created marketplace assets and approved content are implemented correctly

🎯 Requirements

• Hands-on experience building business automations in Make.com, Microsoft Power Automate, n8n, Zapier or a comparable workflow platform • Strong Make.com experience is preferred • Practical Microsoft Power Automate / Microsoft 365 workflow experience is strongly preferred • Ability to demonstrate at least one real workflow personally built or materially contributed to • Practical experience with OpenAI/ChatGPT, Google AI Studio/Gemini, Claude or comparable platforms • Hands-on Zendesk experience or meaningful experience implementing/administering another customer-service/ticketing platform • Ability to understand a manual SOP, identify automation opportunities, define exceptions and build reliable workflows • Basic understanding of APIs, webhooks, JSON or system integrations • Strong English communication, troubleshooting ability, attention to detail and documentation discipline • Evidence of employment stability and genuine interest in a long-term, full-time role • Willingness to work with at least 3–4 hours of overlap with U.S. Pacific Time • Amazon Seller Central and/or Walmart Seller Center familiarity is nice to have • Experience automating workflows across Microsoft 365 applications such as Outlook, Excel, SharePoint, OneDrive and Teams is nice to have • Shopify, ERP-connected workflow or e-commerce operations experience is useful • Basic Python or scripting familiarity is nice to have • Experience with AI-generated images/video is useful • Interest in furniture, home products and product design is nice to have

🏖️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines • Career Growth Opportunities – Gain hands-on experience, and continuous learning • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence

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