Customer Support Agent

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Multiverse NV

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🎲 Gambling

🎮 Gaming

Gambling • Gaming

Multiverse NV is a Curaçao-based iGaming company founded in 2023 that develops and operates a sports betting and gaming platform and a suite of products including Sportsbook, Casino Suite, Virtual Sports, Esports and Payment Solutions. The company focuses on leveraging technology for secure, easy-to-use, localized betting experiences across global markets, offering B2B platform technology and remote-first operations to support customer acquisition, payments, fraud/risk management and localized product offerings.

📋 Description

• Respond to player inquiries promptly via live chat, emails, and other communication platforms • Manage player expectations by providing timely updates and resolutions • Take ownership of incoming chats to ensure no messages are left unanswered • Maintain accurate records of player issues and solutions • Collaborate with other departments for administrative tasks and translations • Ensure timely completion of tasks essential to the company's interests • Build a network of satisfied players through excellent customer support • Exercise good judgment in various situations to uphold company standards • Balance multiple priorities while working independently under pressure

🎯 Requirements

• Excellent written communication skills in English, French and Arabic • Motivated, energetic, and customer-focused with a problem-solving attitude • Strong attention to detail and ability to maintain professionalism • Strong knowledge of live chat platforms is a plus • Prior experience in a Chat support role is a plus

🏖️ Benefits

• Fully remote • Competitive salary packages and bonus programs • Profit sharing • Career growth and development • Multicultural team