Mid-level Project Analyst

🕒 6 days ago

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Mutant

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Mutant is a technology company that harnesses Generative AI to enhance customer experience and streamline operations for businesses. Through its Intelligent Artificial Intelligence (IAM), Mutant offers personalized and autonomous solutions that improve customer journeys in real-time and manage data efficiently across multiple channels. With a strong focus on maximizing profitability and building lasting relationships, Mutant combines people, processes, and innovative technologies to transform the digital landscape and drive business success. As part of the Clash ecosystem, Mutant collaborates with other companies to accelerate digital transformation and redefine consumer experiences.

📋 Description

• Responsible for developing the entire project lifecycle: initiation, planning, execution, control and monitoring of projects/organizational demands that involve strategies to improve customer service and address company needs. • Lead and manage service projects, performing all project control and monitoring, as well as managing all communication with stakeholders. • Open and monitor requests for call center infrastructure. • Lead and oversee the implementation of project technical infrastructure. • Direct and track the full chain of requests to IT. • Prepare RFPs with the requesting areas and follow the negotiation and procurement process. • Monitor projects with IT, controlling the demand chain with scope, schedules and financial oversight. • Apply project management techniques to ensure effective project delivery.

🎯 Requirements

• Proven experience in project management, preferably with IVR and automated customer service. • Bachelor’s degree. • PMP and/or Scrum Master certification is a plus. • Ability to collaborate with multidisciplinary teams and external vendors. • Analytical skills for interpreting KPIs and making data-driven decisions.

🏖️ Benefits

• Health and dental insurance. • Life insurance. • Transportation allowance. • Meal and grocery vouchers. • Wellhub (Gympass). • Childcare assistance. • Support for children with disabilities. • Performance-based bonus. • Birthday day off. • Alelo Multibenefits. • Allya – partnerships and discounts via the app. • Pet health plan. • Freedom to be who you are. Inclusion is in our DNA. We do not discriminate by gender, race, creed or color — we are all Mutants! • People and experiences are what move us. They are our essence and purpose. Actions and programs focused on engagement, development and culture. • Create value for people and business. Together, we build digital products that drive business. • Join an amazing team that works together, with a culture of collaboration, innovation and transformation — and, most importantly, has fun along the way. • Work and share knowledge daily. The best minds in the market in a place where they can be themselves: that’s how we deliver disruptive solutions.