IT Support Technician

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Diagnose, troubleshoot, and resolve technical issues for clients • Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies • Manage support requests from beginning to resolution while keeping clients informed • Prioritize tickets, handle escalations, and meet service level expectations • Collaborate with teammates and other departments on complex technical issues • Create and maintain detailed documentation and strengthen the knowledge base • Coordinate with third-party vendors to resolve client issues • Participate in team meetings, technical training, and continuous improvement initiatives • Deliver proactive, customer-focused support that builds trust and long-term client relationships

🎯 Requirements

• Previous experience working for a Managed Service Provider (MSP) is required • Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP • Experience administering Microsoft 365 environments • Solid understanding of virtualization technologies such as Hyper-V • Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues • Experience using remote support tools, Remote Desktop, and RemoteApp technologies • Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues • Strong written and verbal communication skills with a customer-first mindset • Team-oriented attitude with willingness to share knowledge and continuously learn • Availability to work 9:00 AM–6:00 PM EST (New York Time)

🏖️ Benefits

• Remote work • Collaborative and supportive team • Exposure to a wide range of technologies across multiple client environments • Modern tools and well-maintained documentation • Ongoing technical training • Career growth opportunities • Team meetings and continuous improvement initiatives