Client Relations Account Executive I

🕒 6 days ago

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

👥 B2C

🏠 Real Estate

Finance • B2C • Real Estate

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Maintain a pipeline of client requests • Develop and understand each client’s business rules, type of business, and goals • Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs • Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided • Provide process gaps or portfolio trends to management for tracking and resolution • Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutions • Maintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistance • Assist other team members during volume spikes as needed • All other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 1+ year of experience in mortgage servicing or mortgage banking preferred • 1+ year of customer service experience preferred • Knowledge of LPS/MSP Systems preferred • Knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint) • Strong negotiation and mediation skills • Strong relationship or vendor/client management and communication skills • Strong analytical, problem-solving, research, interpretive, and decision-making skills • Detail-oriented with the ability to successfully manage multiple priorities and meet deadlines • Ability to work in a fast-paced environment • Ability to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance.

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) and employee stock purchase plans • Access to mental health resources, including free Calm memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Tuition reimbursement program that supports your continued education and professional growth.