Customer Care Agent, Polish Speaker

🔥 20 hours ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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myPOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤝 B2B

🛍️ eCommerce

Fintech • B2B • eCommerce

myPOS is a European fintech company specializing in payment technologies and solutions for merchants. It offers a comprehensive range of services including point-of-sale solutions, mobile and virtual POS terminals, online payment services, and instant fund settlement without additional costs. myPOS provides free e-money merchant accounts and connected Business Visa cards, facilitating easy access to funds for businesses. Their innovative approach has earned them multiple awards in the payments industry, making them a key player in transforming how businesses handle transactions.

📋 Description

• Serve as the point of contact for Polish-speaking merchants and business owners via chat, email, and phone • Own customer issues from first contact through resolution, including follow-up and closure • Help customers understand accounts, navigate products, and use the platform in clear Polish • Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification • Explain payment flows, fees, and account status in clear, jargon-free language • Share customer conversation patterns and feedback to improve products and customer experience

🎯 Requirements

• Fluency in Polish and a solid command of English, both written and spoken • At least 1–2 years of experience in a customer-facing role; experience in a call centre, BPO, or customer support environment is a great foundation • Ability to explain technical or financial concepts in plain, friendly language • Calm, composed approach when things get busy or complicated, and genuine enjoyment of helping people • Comfort working with digital tools and systems, and a good eye for detail • Interest in fintech, payments, or business technology; experience with payment systems or POS solutions is a strong advantage • Adaptability in a fast-moving environment • CV in English

🏖️ Benefits

• Annual salary reviews, promotions, and performance bonuses • myPOS Academy for upskilling and training • Unlimited access to courses on LinkedIn Learning • Annual individual training and development budget • Refer-a-friend bonus • Teambuilding, social activities, and networks on a multinational level • Excellent compensation package • 25 days annual paid leave, plus 1 additional day per year up to 30 days • Full “Luxury” package health insurance, including dental care and optical glasses • Meal vouchers of 102.26 EUR per month • Fully covered Multisport card • Free coffee, snacks, and drinks at the office