German Speaking B2B Customer Support Specialist

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kats Recruitment

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2025

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Kats Recruitment is a staffing and recruitment agency that connects driven professionals with forward-thinking companies across borders. It focuses on matching passionate individuals with purpose-driven roles and supporting employers with visionary hiring, offering candidate sourcing, placement services, and career resources (including a newsletter) to help careers and businesses grow.

📋 Description

• Manage complex B2B inquiries via phone, email, and digital channels • Deliver fast, precise, and high-quality resolutions for business clients • Act as the primary escalation point for critical corporate issues • Liaise with internal technical, logistics, and finance teams to safeguard client satisfaction • Assist corporate clients with account onboarding, contract details, invoicing inquiries, and service optimizations • Build and sustain strong, long-term relationships with B2B stakeholders • Maintain a proactive, consultative approach • Track, analyze, and document recurring business client feedback • Support continuous process improvement

🎯 Requirements

• Native or near-native fluency (C1/C2) in German • Strong professional proficiency in written and spoken English (B2 or higher) • Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria • Currently residing in Bulgaria • Dedicated, quiet home workspace • Reliable high-speed internet connection • Minimum 1–2 years of experience in B2B customer support, corporate account management, or high-touch client servicing • Advanced analytical skills • Negotiation ability • Strategic problem-solving skills • Professional business correspondence skills • Hands-on experience with corporate CRM systems such as Salesforce, Zendesk, or SAP • Experience with account ticket management processes • CV must be submitted in English

🏖️ Benefits

• Full flight reimbursement to Bulgaria plus company-arranged accommodation for the first 2–3 weeks when relocating within Bulgaria • 100% work from home • Complete home office hardware setup, including laptop, extra monitor, headset, and accessories • Annual performance bonuses • Monthly food vouchers • Private medical and dental insurance • Employee assistance programs • Multi-sport card subsidies • Career advancement opportunities into key account management, quality assurance, or team management roles