Professional Services Delivery Manager

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Myriad360

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Myriad360 is a worldwide technology leader specializing in data center modernization, cloud services, cybersecurity solutions, and artificial intelligence. The company offers tailored end-to-end IT infrastructure solutions, delivering powerful cybersecurity solutions, cutting-edge cloud services, and advanced AI technologies. Myriad360 enhances business efficiency and connectivity with modern infrastructure and networking solutions and provides agile, scalable IT solutions-as-a-service. With expertise across various industries including healthcare, finance, manufacturing, retail, legal, and media, Myriad360 helps businesses optimize their IT potential with a range of advisory, implementation, and lifecycle services.

📋 Description

• Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services • Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution • Support recruiting, onboarding, performance management, career development, and succession planning • Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes • Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations • Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements • Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle • Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services • Serve as a senior escalation point for Networking and Security delivery engagements • Reinforce proactive customer communication and strong technical accountability across the delivery organization

🎯 Requirements

• 7+ years of experience in Professional Services, technical delivery, engineering leadership, or a related field • 3+ years of experience leading technical delivery or engineering teams • Strong background in enterprise networking, cybersecurity, or infrastructure services • Experience leading customer-facing implementation, migration, integration, or transformation projects • Demonstrated success managing multiple concurrent delivery engagements while improving operational processes • Strong understanding of project governance, resource planning, risk management, and customer escalation processes • Exceptional leadership, coaching, communication, and relationship management skills • Ability to balance operational discipline with practical execution in a fast-paced services environment • Bachelor's degree or equivalent experience preferred.

🏖️ Benefits

• Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!