MyTalent.io
51 - 200 employees
Founded 2017
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
MyTalent. io is a leading virtual assistant agency based in the German-speaking region, specializing in providing flexible and scalable support to businesses by connecting them with international virtual assistants. They offer various services, including administrative support, content creation, customer service, and marketing, enabling companies to enhance efficiency while reducing costs. MyTalent. io also supports prospective virtual assistants with guidance on registration, specialization, and building an online presence to thrive in this competitive field.
Customer Support, E-commerce
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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MyTalent.io
51 - 200 employees
Founded 2017
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
MyTalent. io is a leading virtual assistant agency based in the German-speaking region, specializing in providing flexible and scalable support to businesses by connecting them with international virtual assistants. They offer various services, including administrative support, content creation, customer service, and marketing, enabling companies to enhance efficiency while reducing costs. MyTalent. io also supports prospective virtual assistants with guidance on registration, specialization, and building an online presence to thrive in this competitive field.
📋 Description
• Provide written customer support for both brands via Gorgias (helpdesk) and Shopify • Respond to customer inquiries by email, contact form, chat, and social media • Review, correct, approve, or reject AI-generated response drafts • Process returns, including managing return portals by delivery country, deadlines, fees, labels, and special cases • Check refund status in Shopify, explain discrepancies, and issue manual refunds • Handle complaints by requesting photos, assessing causes, and proposing solutions within defined limits • Manage shipping cases including tracking, lost packages, cancellations, and carrier inquiries with DHL, DPD, GLS, and FedEx • Document the status of open cases internally • Report recurring errors in drafts or response templates • Complete a two- to four-week guided onboarding with proofreading, then work independently
🎯 Requirements
• Written German at a negotiation/fluent level (C1–C2) required • Written English at an advanced/secure level (C1) required • Confident use of AI tools such as ChatGPT or Claude to generate, rewrite, and translate drafts • Ability to critically review AI outputs and identify errors • Strong attention to detail • Ability to work independently and to ask questions when unsure rather than improvise • Reliable internet connection and own computer • Experience in customer service or e-commerce is desirable • Experience with Gorgias, Zendesk, or Shopify is a plus • Interest in outdoor sports or barefoot shoes is a plus • Availability Monday–Friday during core hours 09:00–17:00 Georgia Time (07:00–15:00 Vienna Time) • At least four hours of overlap with the Austrian team
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