Platform Solutions & Operations Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Act as the primary technical liaison between Customer Success and Engineering teams to expedite resolution of complex data-related issues • Execute the Trace protocol through detailed log-level investigations and data validation within Databricks • Analyze and reconcile data discrepancies across media platforms, DSPs, and internal systems • Validate client configurations, integrations, and platform setups • Execute engineering-defined runbooks for data reprocessing, synchronization, and recovery • Perform root cause analysis of data anomalies and provide actionable findings • Monitor data flows, pipelines, and synchronization processes for accuracy and completeness • Create contextualized defect packages with logs, analysis results, reproduction steps, and evidence • Triage and classify technical issues and route them to appropriate engineering teams or technical pods • Collaborate with Engineering, Product, and Customer Success to reduce Time-to-Resolution and improve customer experience • Develop and enhance troubleshooting documentation, runbooks, and knowledge base articles • Identify recurring data quality issues and recommend process improvements, automation, and preventive measures • Support incident investigations and post-mortem activities with detailed data analysis and technical insights • Serve as a technical subject matter expert in data reconciliation, system diagnostics, and operational troubleshooting

🎯 Requirements

• Strong SQL skills, with the ability to query, analyze, validate, and reconcile complex datasets • Hands-on experience with Databricks for data investigation, validation, and troubleshooting • Understanding of data warehousing concepts, data flows, and ETL processes • Ability to investigate data discrepancies, analyze logs, identify anomalies, and perform root cause analysis • Experience with data validation, reconciliation, and troubleshooting across multiple systems or platforms • Ability to analyze technical issues, document findings, and prepare clear, evidence-based defect reports for engineering teams • Strong analytical and problem-solving skills, with attention to detail and a focus on data accuracy • Effective communication and collaboration skills to work with cross-functional teams, including Engineering, Product, and Customer Success • Ability to follow technical procedures and runbooks, manage escalations, and support incident investigations • Good documentation skills, with the ability to develop and maintain troubleshooting guides, runbooks, and knowledge base articles • Experience with data warehouse design and architecture • Familiarity with ETL processes, data pipeline monitoring, and data synchronization • Experience with data reprocessing, recovery procedures, or production incident troubleshooting • Exposure to media platforms, demand-side platforms (DSPs), or integrations across multiple data systems

🏖️ Benefits

• Employees can work remotely