Customer Service Agent, Train Attendant

🕒 November 2, 2025

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Friendly, helpful and competent service for passengers on our RRX lines • Informing passengers about the journey and connecting services through onboard announcements and personal assistance • Conducting ticket checks and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and carriage conditions (VRR tariff, VRS tariff, VRM tariff, Germany tariff, NRW tariff) • Maintaining safety and order on board in accordance with the applicable house rules • Operating onboard technical service equipment and troubleshooting minor faults • Assisting and supporting passengers with reduced mobility when boarding and alighting • Securing and handing over lost property and assisting with stowing luggage and bicycles

🎯 Requirements

• Completed training/qualification as a customer service agent in local transport desirable • Full documentation of completed qualification as a Security and Service Specialist (Sicherheits- und Servicefachkraft) in public transport is an advantage; alternatively willingness to complete internal training • Ideally: certificate for the aptitude test in accordance with Section 34a of the German Trade Regulation Act (GewO), up-to-date first aid training, fire protection training, de-escalation training, BuP training • Confident command of German, both written and spoken, and basic knowledge of English • Professional appearance and enjoyment in working with people, including in difficult situations • Service-oriented approach, reliability and team spirit • Resilience, assertiveness and a strong sense of responsibility • Flexibility and willingness to work shifts and alternating schedules, including nights, weekends and public holidays • Car and driving license advantageous

🏖️ Benefits

• GDL collective bargaining agreement • Assignments close to your place of residence • Job security • Good career opportunities • Modern and safe vehicles • Personal working environment