Customer Service Representative, Train Attendant

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🕒 March 13

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National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Friendly, helpful and competent service for passengers on our RRX lines • Informing passengers about the journey and connecting trains through onboard announcements and personal assistance • Conducting ticket checks and recording passengers without a valid ticket • Maintaining safety and order on the train in accordance with the applicable house rules • Operating technical service equipment on the train and troubleshooting minor faults • Assisting and supporting passengers with reduced mobility when boarding and alighting • Ensuring lost property is handed in and assisting with the stowage of luggage and bicycles

🎯 Requirements

• Completed training/qualification as a customer service representative (m/f/d) in local passenger transport desirable • Full documentation of completed qualification as a Safety and Service Specialist (m/f/d) in public transport is an advantage; alternatively willingness to undertake internal training • Ideally certification for the aptitude test pursuant to §34a GewO, current first aid training, fire safety training and de-escalation training, BuP training • Confident command of the German language, both spoken and written, and basic knowledge of English • Neat appearance and enjoyment of working with people, including in difficult situations • Service-oriented approach, reliability and ability to work in a team • Resilience, assertiveness and a strong sense of responsibility • Flexibility and willingness to work shifts and rotating schedules, including nights, weekends and public holidays • Car and driving licence advantageous

🏖️ Benefits

• GDL collective agreement • Assignments close to your place of residence • Job security • Permanent employment contract • Good career opportunities • Modern and safe vehicles • Personal working environment