Customer Service Representative, Train Attendant

🕒 January 3

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National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Friendly, helpful and professional service for passengers on our RRX lines • Informing passengers about the journey and connecting services via announcements on board and by providing personal assistance • Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable fare and carriage conditions (VRR tariff, VRS tariff, VRM tariff, Germany tariff, NRW tariff) • Maintaining safety and order on the train in accordance with the applicable house rules • Operating technical service equipment on board and resolving minor malfunctions • Assisting and supporting passengers with reduced mobility during boarding and alighting • Handling lost property and assisting with the stowage of luggage and bicycles

🎯 Requirements

• Completed training/qualification as a Customer Service Representative (m/f/d) in local passenger transport is desirable • Full documentation of completed qualification as a Safety and Service Specialist (m/f/d) in public transport (ÖPNV) is an advantage; alternatively willingness to complete internal training • Ideally: certificate of competence under Section 34a GewO, current first aid training, fire safety training, de-escalation training and BuP training • Confident command of the German language, both written and spoken, and basic knowledge of English • Neat appearance and enjoyment in working with people, including in difficult situations • Service-oriented approach, reliability and ability to work in a team • Resilience, assertiveness and a sense of responsibility • Flexibility and willingness to work shift and rotating schedules, including nights, weekends and public holidays • Own car and driving license are an advantage

🏖️ Benefits

• GDL collective agreement • Assignments close to your place of residence • Job security • Good career opportunities • Modern and safe vehicles • Personal working environment