Passenger Information Manager

🕒 February 25

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National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Ensure consistently high-quality and accurate real-time passenger information for our customers in the information systems • Monitor control center systems and enter operational/incidental events • Detect disruptions on National Express lines and proactively provide operationally relevant passenger information • Take measures to correct incorrect or missing real-time data • Serve as a communication interface, among others, with the SPNV control center, DB InfraGO, the public transport authorities responsible for SPNV, and National Express customer service coordinators • Manage timetable data for rail replacement and emergency services

🎯 Requirements

• Completed vocational training or qualification in the transport sector • Experience and affinity for public transport (ÖPNV) / regional rail (SPNV) • Ideally, knowledge of computerized traffic control systems and operations planning software • Willingness to work 24/7 shift patterns • Good knowledge of railway operational processes • Strong customer orientation • Good German and English skills (written and spoken) and strong communication skills • Confident use of standard PC applications, especially MS Office • Reliability, strong sense of responsibility, organizational skills and the ability to work in a team • Structured way of working • Ability to remain calm and focused in stressful situations

🏖️ Benefits

• Permanent employment contract in a system-relevant and future-proof industry • Modern workplace at Cologne Central Station • Good career opportunities • Personal working environment • Job ticket (commuter travel pass) • Corporate benefits