Senior Technical Architect

🕒 May 19

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Natterbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Natterbox is a native Salesforce contact center solution that helps businesses create connected, frictionless customer experiences across voice, messaging, and video. The company enhances customer interactions through AI-powered technology, allowing companies to deliver hyper-personalized customer journeys. Natterbox aims to boost efficiency, reduce call abandonment, increase sales pickup rates, and improve productivity, all while maintaining high levels of customer trust and satisfaction. The platform integrates seamlessly with Salesforce and Microsoft Teams, offering flexibility and comprehensive telephony solutions tailored for various industries including financial services, retail, and recruitment.

📋 Description

• Drive Architectural Strategy: Own the roadmap for our multi-tenant SaaS platform, ensuring it supports our global expansion and high-performance requirements. • Lead the AI Revolution: Architect and embed AI/ML capabilities across the Natterbox platform, translating emerging technologies into production-ready features. • Engineering Mentorship: Champion a culture of excellence by leading design reviews, establishing documentation standards, and coaching engineers to become future technical leaders. • Governance & Risk Management: Proactively identify "institutional knowledge" risks and ensure our systems are documented, observable, and resilient. • Cross-Functional Collaboration: Partner with the Head of Engineering and Product leadership to align technical decisions with our long-term product vision.

🎯 Requirements

• SaaS Architecture: 8+ years of software engineering experience with a proven track record of designing and evolving complex, multi-tenant SaaS platforms at scale. • Cloud Expertise: Deep, hands-on experience with AWS cloud architecture (preferred) or Azure, specifically across multiple regions. • Technical Leadership: Demonstrated ability to lead, mentor, and influence engineering teams without necessarily having direct line management authority. • Ecosystem Integration: Experience integrating complex SaaS platforms with Salesforce or equivalent CRM platforms at an architectural level. • Pragmatic Problem Solving: A track record of reducing technical debt and institutional knowledge risk while balancing short-term delivery needs with long-term platform health. • Communication: Exceptional ability to translate complex architectural concepts for both technical teams and non-technical business stakeholders. • AI/ML Experience: Experience architecting or evolving AI-enabled products or integrating ML frameworks into a global production environment. (Highly Desirable) • Telecoms Knowledge: Familiarity with real-time communications systems, telephony infrastructure, or VoIP. (Other Desirable Experience) • Frameworks: Knowledge of architectural frameworks such as TOGAF, C4, or similar models. (Other Desirable Experience) • Governance Setup: Experience establishing principal engineer or architecture governance functions within a growing organisation. (Other Desirable Experience) • AI Roadmap Leadership: Experience architecting or evolving AI-enabled products and a clear understanding of how to embed AI models and pipelines into a broader SaaS system. (AI & Emerging Technology Highly Desirable) • Frameworks & Tools: Experience evaluating and selecting AI/ML frameworks, tools, and infrastructure patterns appropriate for a global, multi-tenant environment. (AI & Emerging Technology Highly Desirable) • AI Engineering Standards: A track record of embedding good AI engineering practices, ensuring systems are designed for reliability, observability, and responsible use. (AI & Emerging Technology Highly Desirable)

🏖️ Benefits

• Remote Working (UK, only) • 25 days holiday increasing to 30 days. (after 2 year service) • A range of employee perks from Perkbox • EAP via Perkbox • After a successful probationary period, you will also receive • Private health insurance (currently with Vitality) • Share options • Note some of our benefits are non contractual and are provided at Natterbox’s discretion.