Business Travel Consultant II

🕒 September 8

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Assist travellers with travel support through chat, call and email • Maintain supplier, destination and system knowledge • Analyze customer needs, persona and urgency quickly and accurately • Provide information for hotel, flight, car and rail bookings • Support users with self-service of the Navan platform and app • Respond to customers within SLA expectations • Follow company, customer travel and expense, and global compliance procedures • Provide stakeholders with feedback on goals and key operating processes • Participate in team meetings covering product launches, supplier updates and industry changes • Build travel industry knowledge and maintain best-in-class support standards • Adhere to attendance policy and complete assigned training • Meet individual performance metrics supporting business objectives

🎯 Requirements

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT • IATA accreditation (WWAFT/WAII/BA2) • Customer Service experience within a contact center or customer facing role • Tech Savvy; confidence using Gmail, Zendesk, Slack, Salesforce and Navan's internal travel customer service platform • Reliable and flexible with openness to working non-traditional shifts, including early mornings, late evenings and weekends • Ability to multitask and resolve urgent matters quickly and efficiently • Empathetic disposition and professional attitude • Independent thinker able to troubleshoot issues and resolve customer inquiries using available resources • Excellent verbal and written communication • Team player who collaborates, gives and receives feedback, and supports others • Interest in travel and basic understanding of world geography