Account Manager

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🕒 April 13

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Naya

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $5.7M Seed Round on 2022-03

Naya.studio is the first ever home for product design, built for design studios to power their projects from idea to reality. Design teams today jump from screens to studio tables to shop floors, creating an average of 500 unique assets per project (from 3D models to videos), working across over 10 software platforms (from figma to rhino) and collaborating with over 23 stakeholders (from engineers to end users). This makes the process messy, fragmented, slow, and expensive, leaving less time for creativity, sustainability, and listening to customers. Naya is a software for orchestrating the design process — a single platform where you can manage all your assets (models, videos, and more), integrate your favorite design platforms (miro, figma, google, and more) and coordinate with your key stakeholders (including core team members, fabricators, and AI collaborators). Ultimately collect the entire design journey in one place, ensuring you have a more seamless workflow and your team’s invaluable work and knowledge are documented for launching future projects, capturing IP, onboarding new team members, building case studies, and AI recommendations that are specific to improving your process and design. Naya was born out of Harvard’s Design School 4 years ago and is backed by VC and executives at Figma, Pinterest, and Google. Today teams from Mumbai to Milan and Microsoft to MillerKnoll are using the platform to create the next generations of products that are more creative, thoughtful, inclusive, and sustainable.

📋 Description

• Take full ownership of the post-sale relationship for our global portfolio of B2B accounts (distributors and retailers, with a current core market in APAC and rapid expansion in EU and US). • Drive continuous revenue growth through upselling, cross-selling, product launches, and deepening client relationships. • Build structured account plans and regular business reviews to identify growth opportunities and risks. • Own the operational workflow from the moment a purchase order is signed. • Coordinate product launch timelines, shipping details, inventory statuses, and customs documentation with our Operations team. • Proactively communicate updates to clients, ensuring they always know what to expect and when. • Manage the day-to-day operations of our new Tiered Partner Program. • Track and incentivize partner actions such as premium in-store placement, compliance with brand guidelines, and marketing activations. • Reward partners with volume discounts, marketing funds, and improved margins based on performance. • Act as first line of defense for shipping delays, tax/duty questions, and supply chain issues. • Translate complex operational realities into clear, reassuring, solution-oriented updates for our retail and distributor partners. • Monitor distributor and reseller sales channels for unauthorized, discounted, or off-brand activity. • Firmly but respectfully enforce our brand and commercial guidelines, escalating where necessary.

🎯 Requirements

• 3–5+ years of experience in Customer Success, B2B Account Management, or Wholesale Operations, preferably in a fast-growing environment. • Experience with physical goods is strongly preferred: you understand international shipping routes, customs clearance, and the realities of global supply chains. • Proven track record managing and growing a high volume of global B2B accounts (mix of large distributors and high-touch boutique retailers). • Exceptional operational discipline: you thrive in the details of purchase orders, logistics, and compliance tracking, and you rarely drop a ball. • Strong stakeholder management skills: you can push back firmly but politely when partners violate guidelines, and align internal teams when friction arises. • Excellent written and verbal communication skills; additional languages are a strong plus. • Comfortable working in modern CRM environments and managing structured account pipelines (we are upgrading our tech stack, so adaptability is key). • Hands-on experience with ERPs and B2B wholesale portals; experience with Rewise and Shopify B2B is a strong plus. • Data-driven mindset: you use numbers to prioritize accounts, spot opportunities, and report on performance.

🏖️ Benefits

• N/A