Field Service Engineer

🕒 September 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 39 days.
• No salary listed.

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NCR Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1884

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

💰 $820M Post-IPO Equity on 2015-11

Consulting • Food & Beverage • Hospitality

NCR Corporation has evolved into two distinct companies: NCR Voyix and NCR Atleos. NCR Voyix provides digital commerce solutions tailored for retailers and restaurants on a global scale, enhancing their sales and customer interaction capabilities. In contrast, NCR Atleos focuses on expanding financial access by transitioning transactions to self-service channels and empowering financial institutions and retailers with its extensive ATM network. Together, these entities continue to build on NCR's legacy of facilitating insights, connections, and experiences across various commerce and financial landscapes.

📋 Description

• Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment, including Point of Sale, self-service checkout, servers, back-office equipment, handheld terminals, and peripherals • Install new equipment and upgrade existing equipment according to Statements of Work • Assist with site preparation, including cable installation, equipment staging, and testing • Perform modular swaps, unit replacements, and periodic preventative maintenance • Own customer problems and incidents through resolution or appropriate escalation in compliance with SLAs • Respond to customer concerns and escalate issues to associates, team members, territory managers, or the Control Tower • Build customer relationships and develop local communication channels • Represent NCR Voyix positively to customers • Manage company assets used to deliver services, including tools, software, vehicles, documentation, and intellectual property • Maintain parts inventory and records • Accurately report calls, activities, expenses, customer asset information, and billing data • Dispatch daily on a call-by-call basis or schedule work using automated reports to meet SLAs • Travel within and potentially outside the assigned territory to support projects, colleagues, and demand peaks • Participate in operating-area shift patterns, including weekend, evening, and occasional night work • Work toward established KPIs for customer satisfaction, quality, cost awareness, and safe operations

🎯 Requirements

• Clean Driving License required • High School Diploma or equivalent years of related experience • Basic Computer skills including Windows OS navigation and basic familiarity with Microsoft Office suite • Experience in PC Hardware Maintenance and support • Good problem-solving skills • Ability to pick up new skills quickly • Ability to work under pressure • Ability to meet deadlines and produce high quality work • Excellent interpersonal skills/customer relationship skills • High level of mechanical/electrical aptitude • Experience maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs • High level of personal integrity • Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls • Ability to carry and lift parts weighing up to 50 lbs. or 25 kg • Required training and certification may be necessary to work at height and use handheld power tools

🏖️ Benefits

• Additional allowance may be payable for night shifts where 24 x 7 customer support is needed, as per country guidelines

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