Vacation & Reservations Coordinator

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nealco

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

SaaS

nealco is a provider of affordable, reliable web hosting solutions, offering hosting services (likely reselling or powered by Bluehost) and basic website support for customers seeking low-cost hosting. The company focuses on delivering dependable web hosting infrastructure and related customer resources such as help center and affiliate information.

📋 Description

• Coordinate Bahamas day trips, including flights, activities, and guest logistics • Design, quote, and manage customized vacation packages (flights, hotels, and experiences) • Oversee the full hotel and cottage reservations process, ensuring timely responses and exceptional guest service • Manage cottage and vacation rental bookings, including deposits and issuing confirmations • Serve as the primary point of contact for guests from inquiry through post-travel follow-up • Proactively manage guest inquiries, concerns, special requests, and day-of travel issues • Process cancellations and no-shows in accordance with company policies • Collaborate closely with internal teams and external partners to ensure smooth operations

🎯 Requirements

• 2+ years of experience in hospitality, travel, tourism, or customer service • Strong customer service mindset with a hospitality-driven approach • Excellent organizational skills and attention to detail • Ability to manage multiple bookings and priorities in a fast-paced environment • Strong written and verbal communication skills • Experience with booking or reservation systems preferred • Knowledge of Bahamas travel, destinations, or hospitality is a plus