Customer Success Manager

🔥 11 hours ago

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Neara

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚡ Energy

🏢 Enterprise

💰 Series B on 2022-05

Energy • Enterprise • Software

Neara is a predictive modeling software company focused on enhancing network governance for utilities through proactive risk management and digital asset management. By simulating real-world scenarios like severe weather, Neara enables utilities to identify vulnerabilities, prioritize maintenance, and optimize network design more efficiently. Their solutions include asset health assessments, vegetation management, and tools for renewable energy integration, ultimately helping utilities ensure reliability and resilience in their operations.

📋 Description

• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion. • Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization. • Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes. • Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs. • Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs. • Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

🎯 Requirements

• 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management. • Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS. Familiarity with GIS or Asset Management systems is a major plus. • Fluent Portuguese speaker with professional fluency in English. • You are comfortable with data-driven discussions and can comfortably navigate technical conversations with engineers and executives alike. • You are smart, creative, and fanatical about making a tangible difference in the real world. • Comfortable traveling 20-40%. • Plus for an Engineering background (Electrical, Industrial, Civil, or Energy). • Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators.

🏖️ Benefits

• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events. • You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology. • We are scaling fast; as a Customer Success Manager, you will be at the forefront of our expansion in Portugal, with opportunities to influence our product roadmap and drive long-term enterprise partnerships.