Junior Customer Onboarding Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neogrid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Neogrid is a multinational company that specializes in providing intelligent solutions for supply chain management. The company offers a range of services that enhance the efficiency of retail and industry operations, leveraging data analytics for competitive intelligence, inventory management, trade marketing, and e-commerce solutions. Neogrid aims to optimize processes and improve decision-making across the consumption chain, making it a leader in its field.

📋 Description

• Gather requirements from customers in the LATAM region • Align with customers to clarify implementation steps • Map and understand customer needs • Learn the implementation standards for the solutions and understand the business rules between the parties involved • Provide technical support to customers during implementation and report activity status • Perform system configurations and parameterization in accordance with the implementation process • Monitor product implementation with customers, clarifying technical questions and process-flow inquiries • Conduct training sessions for internal audiences and customers, remotely and/or in person • Engage users in adopting and using the solution • Prepare documentation, schedules, kick-off presentations, and action plans

🎯 Requirements

• Fluent Spanish, with strong verbal and written communication skills • Intermediate Excel proficiency • A sense of urgency and prioritization skills, with the ability to manage multiple requests and deadlines • Strong organizational and time-management skills • Customer service experience • Strong verbal and written communication, with clarity, objectivity, and courtesy • Ability to work effectively as part of a team and collaborate with different departments • Resilience when dealing with challenges and adverse situations • Proactive approach, seeking solutions and anticipating needs • Curiosity and eagerness to learn • Currently pursuing or holding a degree in Information Technology, Business Administration, or a related field • Intermediate English is a plus • Experience using Artificial Intelligence in work routines is a plus • Knowledge of any type of ERP tool is a plus

🏖️ Benefits

• Remote or hybrid opportunities, exclusively for candidates living in Brazil • Flexible working hours • Health insurance, extendable to eligible dependents • Dental insurance, extendable to eligible dependents • Life insurance, extendable to eligible dependents • Prescription medication assistance for sons and daughters • Transportation allowance or parking assistance for employees living in cities with company offices • Flexible meal and food allowance • Wellhub (formerly Gympass) • TotalPass • Birthday day off, taken on a day chosen by the employee during their birthday month • NeoBaby parenting support program • Unico Skill, an educational solution for external training and development • Childcare assistance • Extended parental leave: six months for mothers and 30 days for fathers • Referral program, bonuses, and much more