Junior Customer Onboarding Analyst

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neogrid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Neogrid is a multinational company that specializes in providing intelligent solutions for supply chain management. The company offers a range of services that enhance the efficiency of retail and industry operations, leveraging data analytics for competitive intelligence, inventory management, trade marketing, and e-commerce solutions. Neogrid aims to optimize processes and improve decision-making across the consumption chain, making it a leader in its field.

📋 Description

• Gather requirements from customers • Align with customers to clarify implementation stages • Map and understand customer needs • Learn the implementation standards for the solutions and understand the business rules among the parties involved • Align the implementation with the project scope and the definition of the Neogrid Product • Provide technical support to customers during implementation • Report activity status to stakeholders • Perform system configurations and parameterizations in accordance with the implementation process • Monitor product implementation with customers • Clarify questions about integration, technical aspects, and process flows • Conduct training sessions for internal audiences and customers, remotely and/or in person • Engage users in adopting and using the solution • Prepare documentation, schedules, kick-off presentations, and action plans

🎯 Requirements

• A sense of urgency and strong prioritization skills, with the ability to manage multiple demands and deadlines • An analytical mindset, with the ability to analyze information and day-to-day situations • Customer service experience, with a commitment to quality and an excellent customer experience • Knowledge of negotiating deadlines and internal requests • Adaptability to handle different situations and changing priorities • Autonomy to manage routine activities and demands • Strong verbal and written communication skills, with clarity, objectivity, and courtesy • Ability to work effectively as part of a team, collaborating with different departments • Basic Excel knowledge • Basic knowledge of Artificial Intelligence • Experience in any link of the supply chain is a plus

🏖️ Benefits

• Remote or hybrid opportunities, exclusively for applicants residing in Brazil • Flexible working hours • Health insurance extended to eligible dependents • Dental insurance extended to eligible dependents • Life insurance extended to eligible dependents • Medication assistance extended to sons and daughters • Transportation allowance or parking assistance for employees living in cities with company offices • Flexible meal and food allowance • Wellhub (formerly Gympass) • TotalPass • Birthday day off, taken on a date of the employee’s choice during their birthday month • NeoBaby parental support program • Unico Skill, an educational solution for external training and development • Childcare assistance in accordance with the applicable policy • Extended parental leave: six months for mothers and 30 days for fathers • Referral program, bonuses, and much more