Junior Customer Onboarding Analyst

🔥 23 minutes ago

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Neogrid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Neogrid is a multinational company that specializes in providing intelligent solutions for supply chain management. The company offers a range of services that enhance the efficiency of retail and industry operations, leveraging data analytics for competitive intelligence, inventory management, trade marketing, and e-commerce solutions. Neogrid aims to optimize processes and improve decision-making across the consumption chain, making it a leader in its field.

📋 Description

• Manage the LATAM customer implementation journey for the Indirect Channel, ensuring a consultative, strategic, and results-oriented experience • Serve as the primary point of contact for the customer during the onboarding process, promoting alignment, transparency, and engagement • Gather requirements, map processes, and understand customers' business needs • Lead kick-off meetings, operational alignments, and project status follow-ups • Prepare documentation, timelines, action plans, and executive presentations • Monitor project progress, identify risks, propose solutions, and ensure deadlines are met • Support customers in the deployment and integration of solutions, clarifying technical and operational flow questions • Understand business rules and implementation standards, ensuring adherence to scope and product definitions • Perform system configurations and parameterizations according to the implementation process • Deliver remote and/or in-person training to customers and internal teams • Drive solution adoption, promoting engagement and value realization for the customer • Collaborate with internal areas to ensure alignment and efficiency in deliverables

🎯 Requirements

• Fluent Spanish • Experience in customer service, project implementation, Customer Success, Services, Onboarding, or related areas • Strong verbal and written communication, consultative profile, and ability to build relationships with customers • Organizational skills, time management, and ability to manage multiple projects simultaneously • Sense of urgency • Problem-solving orientation • Collaborative mindset • Proactive • Curious • Continuous willingness to learn • Intermediate knowledge of Excel and PowerPoint • Pursuing or completed bachelor's degree in Information Technology, Business Administration, or related fields • Intermediate English is a plus • Experience using Artificial Intelligence applied to work routines is a plus

🏖️ Benefits

• Remote or hybrid work • Flexible working hours • Health insurance plan extendable to legal dependents • Dental plan extendable to legal dependents • Life insurance extendable to legal dependents • Medication allowance extendable to children • Transportation voucher or parking allowance for those living in cities with offices • Flexible Food/Meal allowance • Wellhub (formerly Gympass) • TotalPass • Day off in the month of the employee's birthday, on a day chosen by the employee • NeoBaby parental support program • Unico Skill, educational solution for external training • Childcare allowance according to current policy • Extended Parental Leave of 6 months for mothers and 30 days for fathers • Referral program, bonuses, and other benefits