Customer Service Representative

Job not on LinkedIn

🕒 March 31

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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NeoPollard Interactive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🎮 Gaming

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

NeoPollard Interactive is an innovative company dedicated to powering the most profitable iLottery programs across North America. They provide a comprehensive and customizable suite of iLottery business modules, including player management, game management, payments, compliance, and responsible gaming services. NeoPollard's robust, secure, and user-friendly solutions are already implemented in lotteries across Michigan, Virginia, West Virginia, and New Hampshire. The company is a collaboration between Pollard Banknote and NeoGames, offering state-of-the-art online, mobile, and hybrid gaming solutions that integrate seamlessly with brick-and-mortar retail. NeoPollard Interactive stands out with its iLottery 360° Solution, driving new revenue streams and innovation for state and provincial lotteries.

📋 Description

• Interact with customers to provide information and process inquiries about accounts, products, and services. • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols • Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls • Communicate special marketing offers to VIP customers • Provide timely feedback to the company regarding service failures or customer concerns • Maintain customer confidentiality • Adopt and promote company values • Remain current on all new developments and procedures regarding department and company protocols. • Work according to set goals and targets • Have fun!

🎯 Requirements

• High School diploma or equivalent, some college preferred • 2 or more years of inbound/support call center experience • 1 or more years of working remotely and achieving set KPI’s • Must have reliable internet and able to pass internet speed test • Must have ability to travel to lottery headquarters once each quarter • Must be camera ready while working! • Advanced knowledge of computers and Windows Office Programs • Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues • Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day • Demonstrated accuracy with a consistent attention to detail • Possess independent judgment, discretion and initiative in absence of specific directions from management • Good grammatical and typing/data entry skills with an emphasis on accuracy • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service • Organized with excellent time-management skills • Previous technical support experience an asset

🏖️ Benefits

• Comprehensive Health, Vision, and Dental Insurance • Life Insurance & AD&D Insurance • 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) • Paid Vacation and Personal Time • Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service • Fully Paid Parental Leave Program • Wellness and Employee Assistance Program (EAP) from Ulliance • Company-Provided Laptop • Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)