Operations Manager

Job not on LinkedIn

🕒 April 3

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Act as the main point of contact for the client’s leadership and own the daily operational relationship. • Ensure NeoWork’s delivery aligns with the client's strategic goals. • Manage a high-volume intake floor and ensure compliance with responsiveness targets and rapid lead follow-up. • Design and manage QA systems. • Personally review completed intakes to identify gaps and resolve errors before they reach the client’s legal or processing teams. • Track KPIs such as call volume, conversion rates, and agent efficiency in Excel. • Transform raw data into dashboards for client stakeholders. • Oversee the team’s use of CRM platforms, dialers, and VDI client systems. • Manage scheduling, attendance, and continuous coaching of the dedicated unit. • Identify workflow bottlenecks and optimize processes as the client account grows. • Deliver a weekly automated performance dashboard showing team ROI.

🎯 Requirements

• 4–7+ years in Operations, Call Center Management, or Intake Management. • Proven experience leading high-performance teams in a high-volume, performance-driven environment. • Advanced Excel skills are mandatory, including building reports, using pivot tables/formulas, and creating dashboards. • Proficiency with CRM and Telephony tools is required. • Strong stakeholder management skills. • Ability to confidently present performance data and strategy to US-based client leadership in English. • Specific experience in Legal, Healthcare, or Sales-driven intake is a significant advantage. • High-ownership "operator" mentality with meticulous attention to detail. • Experience working with VDI (Virtual Desktop Infrastructure) and various Dialer/CRM systems.

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.