Director, Growth – Operations

🕒 April 24

🏄 California – Remote

🏄 California – Remote

💵 $144k - $284k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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NerdWallet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💰 Secondary Market on 2021-05

NerdWallet is on a mission to help provide clarity for consumers and SMBs so they can make financial decisions with confidence. We work hard to cultivate an award-winning culture in which our Nerds can realize this mission, and we pride ourselves on the programs we’ve created to positively impact the lives of our consumers, our Nerds, and our wider world.

📋 Description

• Own the end-to-end revenue operations function, including the design and maintenance of marketing and sales funnels, lead routing logic, CRM architecture, and pipeline reporting that enables data-driven decisions across growth and advisory teams. • Build and maintain cohort reporting frameworks that track client acquisition, activation, retention, and lifetime value — translating raw data into clear strategic recommendations for leadership. • Lead the strategy and execution of marketing and sales automation platforms (e.g.,Salesforce, Customer.io), ensuring campaigns are measurable, scalable, and aligned to conversion goals. • Design and continuously improve the end-to-end client onboarding experience for new wealth management clients, ensuring a seamless, compliant, and high-touch journey from signed agreement to fully funded account. • Partner with the advisory team to document, standardize, and optimize advisor workflows — including account reviews, rebalancing processes, client communications cadences, and more. • Own the operational systems and vendor relationships that keep us running, including custodian integrations (e.g. Schwab), portfolio management tools (e.g., Orion, Tamarac), and compliance-adjacent workflows in partnership with the CCO. • Develop and maintain operational dashboards and KPIs that give leadership real-time visibility into business health across client growth, retention, advisor capacity, and operational throughput. • Build the playbooks, SOPs, and internal knowledge infrastructure needed to scale the business without sacrificing consistency or compliance. • Serve as the connective tissue between marketing, sales, advisory, product, compliance, and finance — ensuring operational decisions are made with full context and clear accountability. • Evaluate, negotiate, and manage relationships with third-party technology and service vendors critical to RIA operations.

🎯 Requirements

• 12+ years of progressive experience in operations or strategy roles, with at least 3 years in a leadership capacity • Proficiency in data analysis and cohort reporting; ability to build models and dashboards independently (SQL, Excel/Sheets, Looker, Tableau, or equivalent) • Hands-on experience with marketing automation and CRM platforms (e.g., HubSpot, Salesforce) • Track record of building scalable operational systems and processes from early stages in a high-growth environment • Deep comfort operating in ambiguity. This role requires someone who defines the problem, not just solves it • Exceptional communicator able to translate operational complexity into clear narratives for executives, advisors, and cross-functional partners • Strong project management instincts with a demonstrated ability to drive initiatives to completion without heavy oversight • High integrity and a natural orientation toward compliance and fiduciary responsibility • Entrepreneurial mindset that thrives in a startup environment and isn't afraid to roll up their sleeves

🏖️ Benefits

• Industry-leading medical, dental, and vision health care plans for employees and their dependents • Rejuvenation Policy – Flexible Vacation Time Off + 11 holidays + holiday company shutdown • New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care • Mental health support • Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests • Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution • Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend) • Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends)