Nerdy Dragon
AI • B2B • B2C
Nerdy Dragon is a company that specializes in innovative solutions, likely in the realm of technology and creative industries. While the specific details of its offerings are not mentioned, the name suggests a focus on clever and imaginative approaches to problem-solving.
Learning and Development Instructor
Job not on LinkedIn
November 25
Nerdy Dragon
AI • B2B • B2C
Nerdy Dragon is a company that specializes in innovative solutions, likely in the realm of technology and creative industries. While the specific details of its offerings are not mentioned, the name suggests a focus on clever and imaginative approaches to problem-solving.
📋 Description
• Program Delivery: Facilitate engaging, interactive virtual learning sessions covering a range of sales, customer service, retention, operations support, and technical support functions. Leverage AI tools, including GPT-based platforms and automation resources, to personalize learning experiences and enhance learner engagement in real time. • Program Design: Develop learning strategy, materials, presentations, and resources using adult learning principles and modern instructional design methodologies. Quickly develop and launch short-term learning solutions to meet urgent training requirements in fast-paced environments. Utilize AI technologies to streamline content creation, generate scenario-based learning materials, and continuously refine programs based on learner data and feedback. • Needs Assessment: Partner with stakeholders to assess training needs and recommend effective learning solutions. • Learning Evaluation: Measure program effectiveness through assessments and performance metrics, and continuously refine content to improve outcomes. Incorporate AI-driven analytics and reporting tools to identify learning trends, evaluate engagement, and generate actionable insights that enhance training impact and learner performance. • Agility: Adapt quickly to changing business needs and deliver results in a high-volume, fast-paced environment. • Coaching: Provide individualized coaching and feedback to support employee growth and retention of key concepts. • Technology Integration: Utilize AI and eLearning tools to enhance the learner experience. • Continuous Improvement: Stay up to date with learning trends, instructional technologies, and best practices in workforce development. Integrate emerging AI tools to drive innovation, improve learning efficiency, and enhance the overall training experience.
🎯 Requirements
• Education: Bachelor’s degree in Education, Business, Communications, Human Resources, or related field preferred; equivalent combination of education and relevant professional experience will be considered. • Experience: 3–5 years of experience in training facilitation, instructional design, or corporate learning environments. • 3-5 years of experience with proven success in training employees in omni-channel contact centers or similar multi-platform customer engagement settings. • Demonstrated ability to interpret performance metrics and take data-driven action to improve results. • Experience utilizing AI tools, including designing and leveraging GPT-based solutions, to develop, enhance, and deliver effective training programs. • Skills: Strong presentation, communication, and facilitation skills. • Ability to design role-specific training that drives measurable performance improvements. • Proficiency with digital learning, engagement, AI and meeting tools (e.g., Articulate, Slido, ChatGPT, Claude, Google Meets, Zoom). • Ability to translate business goals into effective learning strategies. • Excellent organizational and interpersonal skills.
🏖️ Benefits
• Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways. • Retirement Made Simple: 401(k) plan with company match and immediate vesting. • A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are. • Flexible Time Off: Recharge on your terms, ensuring maximum productivity. • Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services. • Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow. • You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.
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